I booked a flight through Gotogate and tried to rebook it on the phone with Lufthansa. As far as I can tell, it is not possible to rebook the flight through either the Gotogate or the Lufthansa website. The flight is in the Economy Classic fare, which is supposed to have free rebooking.
So I tried it on the phone, but the problem is that the process so far has been:
- I suggest new dates for the flight, where I think the flight would be cheaper than what I booked originally.
- The person on the phone tells me that I would have to pay an extra 150 EUR per person to get the new flight. The person also points out that there is no fee for rebooking, this is just a difference in fare and taxes.
How can I look for a flight and understand the difference in fare and taxes in advance, so I avoid an endless loop on the phone?
Here is the itinerary and fare details of what I booked originally:
And the fare details:
Here is an example of a "cheaper" flight in the future I found:
To me it looks like both the "fare"/"ticket price" (I'm assuming these are the same) and the taxes are lower than in the original flight, so I'm not sure where the 150 EUR difference come from. I would be happy to choose another flight, but since I don't understand the system, I'm not sure what I have to look out for while choosing the flight.