On 4 March British Airways decided to cancel all flights CPH <-> LHR between 7-29 March; this was 9 days before my booked flight. However, they kept the ARN <-> LHR route during this period.
They're refusing me EC261 compensation and have sent comments to the Danish national enforcement body who are looking at the case. The latter have asked me to get back to them within 14 days with comments.
Given the great advice given on Norwegian refuses EU delay (4.7 hours) compensation because it turned out there was nothing wrong with the aircraft, I'd like to upload BA's response and ask if there's anything I could add in my favour?
BA's response: HERE
What I've stated so far (before getting the linked message) is that this appears to be a business decision due to insufficient demand caused by the pandemic. A sensible decision perhaps, but why with less than 2 weeks notice, unless either country closed the border/banned flights to/from the other specifically during the concerned period (8-28 March), which is NOT the case here? Though Denmark banned entry for UK residents in January and February, this was lifted on 1 March (not to say restrictions didn't remain). Yet, only between 7-29 March did they choose to cancel the route CPH <-> LHR, whilst keeping ARN <-> LHR.
For comparison, Eurowings reduced its PRN <-> DUS route in July 2020 clearly for similar reasons, cancelling on me 3 days before departure. They initially claimed extraordinary circumstances, but once the Kosovan national enforcement body got involved they backed down.
FWIW, this article by the UK CAA states:
There may be other circumstances where airlines seek to cancel flights within the 14 day period due to the economic and environmental consequences of operating flights with only a small number of passengers on board. Such circumstances could arise as a result of restrictions applied within the country of destination, for example restrictions on movement within the country (e.g. lockdown/shutdown measures implemented by the local or national government) as well as restrictions on access to local services that are critical for non-residents (e.g. hotel closures, restaurant closures, etc), which will have affected whether passengers take their flights. Such circumstances may be viewed as extraordinary circumstances under UK (EU) Reg No 261/2004 and therefore the fixed sum compensation would not be payable, but this may not be the case in all circumstances.”
Again, there was no tightening of Danish regulations specifically in March.
Any input will be much appreciated. Thanks in advance