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I bought my tickets from Heraklion (HER) to Bilbao (BIO) with EDreams. I have three flights HER-ATH, ATH-FRA and FRA-BIO, and my first two are with Aegean Airlines. The only information I have is that I am "Economy Class" but, inside this, I can not find if I have "Light" or "ComfortFlex" fare for my hand-baggage. Where should I check this? I have bought 1 checked-in baggage (23kg) but I need to know my hand baggage.

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If EDreams supplied you with a PNR (Aegean's 6-digit booking record number), use that number on Aegean Airlines' website to retrieve your booking details.

If EDreams didn't send you the PNR, then ask EDreams to provide it, and/or ask Aegean to retrieve your booking information.

When you have the PNR, retrieve your booking information from Aegean's webpage to see the details. If the details are not shown, then you could do any of the following:

  • Contact Aegean and ask them, using any of the methods listed on Aegean's Contacts Page: using Aegean's online Contact Form, Social Media (Messenger and Twitter), or telephone (number depends on where you're calling from).
  • Go to an airport served by Aegean and walk up to the counter and ask Aegean staff for assistance.
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  • I have already tried with that but inside Aegean the only information I get is Economy, no more
    – Jonebil
    Commented Nov 8, 2021 at 7:21
  • @Jonebil See expanded answer. Commented Nov 8, 2021 at 15:41
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    @Jonebil be aware that if you bought through a third party, you might not have either Light or ComfortFlex - you may have an Economy fare tailored exactly for eDreams.
    – user29788
    Commented Nov 8, 2021 at 21:34

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