Bought a refundable ticket with JetBlue. Tried to refund it: manage my booking -> cancel booking. Site threw a "this part of our site is not working right now please call us". Called them, estimated wait time is 360+ minutes. I have been on hold for a while but considering that is six hours, I think it's infeasible to expect any adult to spend that much time on hold.

Do I have any rights at all here? Or am I just screwed?

  • 3
    Have you tried contacting them via email, contact form or social media (by private messages) or other "asynchronous" communication?
    – xngtng
    Jul 13 at 17:04
  • 2
    If you paid by card, contact the card provider. Jul 13 at 17:22
  • 3
    @WeatherVane contact the airline by email before doing a chargeback though and give them a reasonable time to respond.
    – JonathanReez
    Jul 13 at 18:55
  • "expect any adult to spend that much time on hold." Ah, get a kid to wait for you then? Jul 13 at 19:07

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