On June the 18th I caught the 4:44AM train from Cambridge to Stansted, which should have arrived at destination at 5:14AM, well before the scheduled flight departure, 6:45, for Napoli.
However, the train never got to the airport. A few minutes before arriving there, the train was stopped in a tunnel. The crew told us "we will be a bit late; we'll update you soon".
But that "soon" came after the arrival time, at around 5:20, where a member of the crew told us "we'll take you back to the previous station, where there will a taxi waiting for you that will carry you to the airport".
Unsurprisingly, when we got off the train (and the train had gone, with all the crew), there was no taxi waiting for anybody.
After a while I and a few other passengers who had booked flights taking off in the range 6:30-7:00 realized we had missed the flight, because there was no way we could be at the airport in time anymore.
When it was too late, a bus arranged by the lady at the train station carried us to the airport, when the flight had departed around one hour earlier.
So I had to buy another ticket to fly to Italy. However I could not fly directly to Napoli anymore, so I flew to another city in Italy and had to pay for a few train tickets in Italy to finally get to Napoli.
- How can I request a refund?
- Is it possible that the train company refunds all the expense that I incurred? After all, if the train had been on time, I wouldn't have spent 1€ more than had paid, whereas the misadventure costed me a total of 100.50€ + 43.99£.