TL;DR How can I make sure I board my flight when the boarding pass shows my nationality wrong due to an IT error?

I've just checked in online for my flight tomorrow and upon checking my boarding pass details, it looks like my nationality is wrong (ISO 3166 alpha-2 code is obviously wrong). I am 100% sure it was not my mistake, in fact i can access the details and technically change them, but they are already correct, and my changes are not being reflected in the boarding pass that is being generated.

The customer service department is closed so I can't reach them. I have screenshots of the form and I sent a support email, but I don't expect to hear back from them until my flight first thing tomorrow.

I am flying from the UK into the EU.

  • 1
    actually, from doing a google search, this appears to be a common enough problem. It looks like the answer would be to not worry about it, just check in at the airport with your passport in hand 15 minutes early and get the person at the desk to change it. Disregard my request from earlier (was only to see the pass and error, to perhaps give a lead on what to do.)
    – CGCampbell
    May 21, 2021 at 16:54
  • 7
    Are you sure those two letters are supposed to be nationality? I don't recall that nationality has been listed on boarding passes I've had in the past. Is it possible it's a two-letter code for something unrelated, that just happens to coincide with some country's ISO 3166 code? May 21, 2021 at 17:50
  • 1
    "How can I make sure I board my flight when the boarding pass shows my nationality wrong due to an IT error?" - arrive at the airport a little earlier and ask at the check-in counter showing your phone or print-out.
    – Midavalo
    May 21, 2021 at 18:46
  • 6
    I don’t think I’ve ever seen nationality on a boarding pass. What airline is this, and what are the origin and destination countries? Also not quite sure why it would need to be shown on a boarding pass, especially since you could declare anything you want, until it’s checked by someone it’s not worth the electrons it’s shown with.
    – jcaron
    May 21, 2021 at 21:23
  • 6
    What airline? I too have never seen a boarding pass with a "nationality" field. What airports?
    – phoog
    May 22, 2021 at 5:00

1 Answer 1


An image of what you’re questioning might help, but I suspect it’s a code for the airline.

Most, if not all, of the boarding passes I’ve seen in my six years of frequent flying have been the same format. I’ve discarded most, but those of my trip yesterday have only one two-letter code on them, and that’s AA, meaning American Airlines. I don’t think I’ve ever seen my nationality on a boarding pass.

IATA has given each of their 290 member airlines a two-character code. AA for American Airlines is pretty plain; DL for Delta, not so much. ZK for Great Lakes Airlines, not a bit.

  • I made a comment on my main post with extra details. It's not the airline code.
    – async
    May 21, 2021 at 18:46
  • IOS trying to “help”
    – WGroleau
    May 22, 2021 at 9:16
  • @WGroleau is that comment about iOS in response to my (now deleted) comment about "six months of frequent flying" sounding hectic? I should have known. Autocorrect is an endless source of amusement. And of frustration. More frustration than amusement, I suppose, on balance, but I'll take the amusement where I can.
    – phoog
    May 23, 2021 at 2:32

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