My girlfriend booked a flight from MUC to CGK:
- MUC -> CGK: 22.05.2021
- CGK -> MUC: 13.05.2021
Yesterday Qatar Airways wrote her that the flight MUC -> CGK is no longer available. They offer her to fly one day later (23.05.2021, "Acknowledge changes") or "Request a refund":
She wants to fly one day earlier instead (21.05.2021) and keep the flight back. This is available and even cheaper. So we clicked on "Request a refund". Then we get redirected to the general help page:
There I can see a German call center. I called this multiple times during the day, but they always directly hang up. I don't even hear them taking the call.
I've reached out to them in private on Twitter and pinged them in public on Twitter. No reaction.
What can I do?
Trying to edit / change the flight
I tried to change the flight, but there is no button to do so: