My partner is flying from Brisbane to Auckland - with a 1 hour stop in Sydney. My question is will he need to clear customs in Brisbane or Sydney, and will he have enough time to get from the domestic terminal to the international terminal?

  • Is this a single ticket or two separate bookings ?
    – Hilmar
    Jan 1, 2021 at 13:42
  • 2
    What flights are those, on what date? I can’t find anyone selling BNE-SYD-AKL flights these days...
    – jcaron
    Jan 1, 2021 at 15:53
  • 1
    Wow options are limited... But why not book direct from BNE to AKL?
    – jcaron
    Jan 1, 2021 at 15:59
  • A 1 hour domestic->international connection in SYD is pretty much an insane idea at the best of times, especially for someone that doesn't know the airport/process well. I would NOT recommend this...
    – Doc
    Jan 2, 2021 at 18:11

1 Answer 1


Customs relates to goods (and money), not people, and mostly for imports. So other than a few random spot checks, inspection will most likely only happen in Auckland, not in either Brisbane or Sydney.

What will happen in Australia is emigration formalities (passport control). This would most likely happen in Sydney, though there may be special cases I’m not aware of (you would need to tell us the airline and flight numbers).

With both flights on a single ticket/booking (though I have failed to find anyone selling such an itinerary), one hour to deplane, change terminals, go through passport control and security, and board seems quite tight to me, but if the airline sold the connection then they think it’s doable and they will usually be responsible for taking care of the passenger if the connection is missed (including rebooking on the next available flight, hotels if needed, etc.). But that means one may be delayed quite a bit, especially if flights are full (which used to be a big issue during holidays, not quite sure how that works out nowadays... less passengers but also less flights means less flexibility). With both QF and NZ not even operating one flight a day on that route, it’s still a cumbersome proposition.

I believe some airlines have specific procedures in place for domestic/international connections in Sydney to streamline the process, you should check their website for details.

If the two flights are booked separately, then it’s completely impossible if the passenger has checked luggage: one would need to deplane, wait for luggage, transfer to the international terminal, check in/drop bags before the check-in deadline, go through passport control, security, and board. The only flights I’ve found from SYD to AKL these days are flown by Qantas and Air New Zealand, and both their check-in deadlines are 90 minutes for international flights. So, not possible, at all. Don’t know if there are any other airlines operating such flights and what their check-in deadlines are, but I doubt they could be in any way compatible. And remember, that’s with the first flight operating on time.

With flights booked separately but no luggage, this will depend on whether online/mobile check-in is available, but remember that if the connection is missed, it’s the passenger’s sole responsibility to rebook (including paying change fees if the ticket is flexible or buying a brand new ticket if not — remember that a last-minute one-way ticket can be much, much more expensive than a round trip booked in advance) and pay any incidentals (e.g. hotel if one has to stay overnight). Also if there are more flights on the ticket (e.g. a return flight), those may be automatically cancelled by the airline (you usually have to fly all segments in sequence). Personally, I would definitely not do it, especially these days.

There are direct flights from BNE to AKL (not every day, but several times a week). That seems like a much, much better idea to me these days.

  • +1. Also, while NZ is (uniquely) exempt, if you were arriving from anywhere else you would need to complete your 14-day quarantine at the point of entry. Jan 2, 2021 at 2:07
  • Yes it is on the same booking! We booked through Webjet and can confirm quantas have it set up as one route. Not sure how this site works so answering other questions as well, we did book Brisbane to Auckland first but the flight was cancelled and there were no other direct flights on that day, and all other dates for quarantine were booked so we had to choose a connecting flight.
    – Sage
    Jan 2, 2021 at 23:22
  • I’ve spoken with both Webjet and Qantas now who have confirmed his bags will be going directly to Auckland, yay! Thanks for your answer I appreciate it!
    – Sage
    Jan 2, 2021 at 23:23
  • 1
    If you travel with Qantas you’ll find transfer instructions here: qantas.com/fr/en/qantas-experience/at-the-airport/…
    – jcaron
    Jan 2, 2021 at 23:52

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