Last month I planned to take a trip Helsinki-Istanbul-Bishkek through Turkish Airlines. Usually we as Estonian citizens don't need a visa to enter Kyrgyzstan but due to Covid I wanted to be sure and asked a representative in Bishkek who is the consul of Estonia over there. She confirmed that Estonian citizens have no restrictions entering Kyrgyzstan.
When I was about to board my flight in Helsinki, I was told that due to my nationality I was not allowed to board. The staff told me they will reimburse my flight 100%. They were nice and friendly but after a few e-mails they stopped replying and now they totally ignore me. I contacted Turkish airlines officials in Turkey and they said that it is my fault that I did not check the requirements and therefore they have a right to not pay me anything.
But the staff in Helsinki assured me that they are going to pay me back the whole sum! What can I do?