My wife and kids are arriving in JFK in a couple of weeks (Air India) and have a flight to Atlanta (Delta). Separate tickets but they have enough connection time.
My question is about baggage. I understand they need to pick up baggage, clear customs and check in again to Delta. I took a similar route a few years back (DXB JFK ATL) and I remember being able to drop bags off at a delta bag drop counter immediately after customs.
Is this still true? Is there a baggage drop off counter after customs before going to the other terminal for security and then to the Delta gate? Or should she take the baggages herself all the way? Which would be a hassle because of small kids.
Update after the travel: Air India in BLR were not able to (or not ready to) check her bags all the way. May be staff in DEL would have known better. I traveled to JFK to help because neither of us were very confident of her managing the luggage and kids. There were multiple bag drop counters in the arrival level but none of them were staffed so we (and everyone) had to go to the departures level to check in. @chx was right about that.