My parents are abroad and they got an email that on their return flight the tickets have changed causing their layover to change from 2hrs to 13h 25m.
The ticket says "13h 25m layover protected by the Kiwi.com Guarantee" Does that mean I can ask for an alternative or something? (we have paid for the Guarantee)
They are flying back from Albania to UK. The connection flight is in Milan on the tenth of September.
How do I contact them?
Edit: I just found the help desk in kiwi.com under our account, is that where they'll get back to me?