My situation: I've applied online for a replacement UK passport after losing my passport.

For various reasons (that mainly come down to not reading the guidelines closely enough) I'm convinced that the digital photo I used will be rejected. What happens if that's the case? Will I need to restart the entire procedure? Will it be as simple as changing my photo?

  • 4
    Not an official source, but this indicates you’d receive an email asking you to submit a replacement photo, with a risk of losing your money if you don’t do so by the date stated in the email tripadvisor.co.uk/… The gov.uk site gov.uk/photos-for-passports only seems to refer to rejected photos delaying an application
    – Traveller
    Commented Aug 12, 2020 at 13:09
  • That's already quite reassuring, so thanks @Traveller
    – user112937
    Commented Aug 12, 2020 at 14:19
  • If you describe why you expect the photo to be refused, it will help others to decide whether their photo is satisfactory before submitting it. Commented Aug 12, 2020 at 15:09
  • @DavidSupportsMonica I added some vague reasoning but basically it comes down to not reading the instructions closely enough. All I can say to other people is, read the instructions.
    – user112937
    Commented Aug 12, 2020 at 15:16
  • Found this: old.reddit.com/r/AskUK/comments/hmzp2c/… Corroborates what @Traveller posted.
    – user112937
    Commented Aug 12, 2020 at 15:17

1 Answer 1


Several non official sources (1, 2) indicate that you will receive an email telling you that the photo has been rejected and the reason why, and will ask you to submit a replacement for the photo. There is a possibility you would lose your money if you don't submit by the date given, and would have to start again.

  • 3
    This happened to me. (I forget the problem, I think it was too dark). I got another picture, uploaded that, and it was OK. Commented May 21, 2021 at 2:25
  • Yes it's happened to me, and I actually had two failed submissions before they accepted on the third occasion. It's doubtless largely automated, and fairly common to get a rejection for technical reasons.
    – Stuart F
    Commented Feb 28, 2022 at 14:38

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