Last year we booked a trip that's coming up soon from the US to a foreign country with a travel agency; the majority of flights take place with an international carrier on the lowest class and non-refundable tickets.
Recently, one of the outbound flight legs has been outright cancelled and there is essentially no way for the airline to honor the original flight dates. The travel agency has been ruthlessly adamant about providing vouchers or getting us to reschedule for next month or even next year. This is not desirable, we just want a refund at this point. No sense in gambling with Covid flights now nor next year.
Anyways, they finally agreed to a refund BUT only if we give up roughly 20% of what we paid and receive an 80% refund.
They claimed that the following taxes are pre-paid and cannot be refunded:
An interesting piece of information is that the 20% is being paid as a separate charge by me right now and I'll receive a full refund of my original booking in the coming weeks.
Question 1: What are these tax codes?
Question 2: Why am I being asked to pre-pay for flight taxes on a flight that is not operating, is this normal?
Question 3: Is the airline just trying to hide from and subvert the efforts of the DOT telling them to provide actual full refunds for a flight they cancelled?
I hope this is on topic. I'm just trying to get some guidance navigating all the craziness. The DOT complaint line does not even attempt to pick up the phone and offer guidance; they play a recording telling you to fill out a form and hang up.