Usually I get my plane tickets directly from airlines. Now for the first time I had to purchase two tickets through a touring company for a repatriation flight. All they have sent me after the purchase (along with the invoice) is the following:
and they told me I have to do the check in at the airport (I always did online check in). Even though these are pretty looking tickets, they do not have any security code, reference number, etc. So to me this is not a confirmation at all that I have the seats reserved within LATAM airline. I have insisted to this touring company to send me the reservation codes without success up to now.
How do things usually work in these cases? Is it normal that touring companies do not provide you the "reservation number" and you just have to go to the airport confident that they have done a good job? What if they didn't?
This company has good reviews in Google so I am not suspicious about their intention nor their professionalism. However I would be more comfortable having some way to confirm my name in these planes in the website of LATAM. I have already contacted LATAM and they confirmed that everything is right with the second flight. However, they weren't able to give me any confirmation for the first flight and this is having me worried...