Back in February I cancelled a flight I booked with AirChina and asked for a refund due to COVID-19 cases. I would know later that my refund request was processed on March and I was informed, presumably like all the other people who asked for a refund, that the money should arrive to my bank account within two months.
After two months, they told me I should ask my bank to check for the transaction associated to the refund. The bank tells me they know nothing about this.
A few weeks after that, AirChina admitted that because of some technical problem, the refunds on March failed.
When I asked for more information on when the refund will arrive, the person who replied tried to pass me around departments by saying that they are the sales department and not the refund department. I told them to give me the contact of their refund department, but they told me that those contact details are not for the public.
I asked them to ask the refund department on my behalf and I haven't heard since.
I don't have so much experience with what companies do in this situation but I can't help but speculate that they are intentionally "delaying" the refund until people get tired of following up. Perhaps I'm wrong, but I would like to know what else I can do.
Does anyone have any idea on what I should do next? Is there something else I can do to get my money back?
