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We are traveling on TAP air, can we get a voucher if we cancel due to corona virus 14 day quarantine in the Azores?

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The Answer is not clear.

This TAP page contains this text:

I want to change / cancel my journey:

Change or cancel your trip in advance. Use Manage Booking to change the dates of your flight(s) online and without paying the change fee. One change fee is waived per reservation. Alternatively, you can request the issuance of a voucher for the value of the unused ticket. The voucher will be sent by email and will be valid for a future purchase with TA.

The page says it applies to TAP tickets issued before May 15, 2020. The page also says, however, that this "management plan" "should be in effect until May 11, 2020.

Conclusion: the TAP page does not answer whether a ticket purchased before May 15 may be exchanged for a voucher after May 11.

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  • Linked website seems out of date ("until 11 May"). Most airlines will have date limits, for example Condor only allows such changes until 25 June at the moment.
    – gerrit
    Commented May 14, 2020 at 14:51
  • @gerrit Thanks for pointing this out.The page says it applies to tickets issued before May 15. I agree there's a conflict, and have amended the answer.
    – DavidRecallsMonica
    Commented May 14, 2020 at 15:03

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