I had booked a ticket for two for June 2020 from Bulgaria to Finland before COVID19 happened. Now I want to cancel or refund my ticket, but the only option there is on the website of Norwegian Airline is CashPoints refund of the ticket. I am ok with that, but when I clicked to do that and fill my booking ID and last name I got this message:
Your profile does not have a reward membership. In order to claim a refund with cashpoints, please go to My Travels to sign up for reward.
I have a reward number. I go to my profile, but I don't know what I am supposed to do next!
Someone know what I should do? There is no email address of Norwegian Airlines and their phone is not being answered. Can anyone help me and tell me what I should do?