I think this question has been asked a couple of times such as:
- Getting a refund from TAP Air Portugal related to COVID-19
- Getting a refund From Cancelled TAP Air Portugal flight due to COVID-19
however I'm trying to determine if things have changed since.
I've booked a package holiday with Expedia that consists of a hotel, and flights from London Heathrow to Lisbon and back with the departure date this Thursday. The problem I'm having is trying to get a refund from TAP Portugal with regards to both flights.
The flights were cancelled by the airline at the start of the month and Expedia sent me an email for credit vouchers. There obviously no good to me as I don't have any intentions of flying to Portugal for the next two years and the chance of the airline surviving after this could also be questionable.
I've spoken to Expedia today who have said they can't do anything with regards to the refund as they follow the airlines policy - however I spoke to TAP who are suggesting I speak to Expedia for a refund.
What would be the best way to go through with this? I had booked everything using an American Express Card too - would raising a chargeback still be appropriate or should I ring up TAP or Expedia and find out why I can't get a refund under the specific EU laws?
Not sure why this question has been closed. The previous question was asked before this crisis got worse with rules changing daily.