My family's flights with AlItalia later this month have of course been affected by Coronavirus. We cannot get refunds, only vouchers are offered, as with basically all airlines at the moment. We booked through an agent, Supersaver.
If I look at the sum we paid (about € 1520), insanely enough only about € 90 of that is for the tickets, and the other € 1430 is for "taxes and fees". Presumably not all the taxes and fees will need to be paid by AlItalia if we don't go on the flight.
For which sum will I get vouchers if I accept them, the ticket price or the price including everything?