I bought a Ryanair return ticket from Zadar (Croatia) to Wroclaw (Poland) in February 2020, and my flight was scheduled for the middle of May. On March 21 I received an official mail that I was able to cancel my reservation and claim a full refund of the unused flight(s), and I did that. In the same mail they wrote: Refunds will be processed within 7 working days back to the form of payment used for the original booking. That period already passed, but on March 28 I received a second mail, and this is in short the body of the message:
Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us... Please do not resubmit your request.
All this time I am very patient, but today I got a third mail from Ryanair:
Dear Customer, The spread of the Covid-19 Virus and associated Government travel restrictions, continues to have a negative impact on the schedules of all Ryanair Group Airlines. As a result of this we want to offer our customers as much flexibility as possible in relation to their scheduled travel plans. We are now offering you the following options in relation to your booked flight.
You can change your flight to any date in the next 3 months, up to Aug 31 2020.
The flight change fee will be waived in full.
You will only have to pay the difference in fare.
This flight date change will only apply to the route you have already booked.
- Please do not try to change to another date in May.
We apologise for any inconvenience caused by this unprecedented crisis. The safety and well-being of our people and customers is our main priority, and we are working closely with the state authorities and we will follow any travel restrictions that are imposed and will continue to comply with all WHO and EASA guidelines to combat the Covid-19 virus. To change your travel date, click on My Bookings below.
What should I do? I was travelling to Wroclaw for Erasmus+ staff week, which is postponed.
Few moments ago I received another official mail, it is very logical, and I will keep with patience...
I refer to our recent correspondence regarding your refund request on booking XYZZYX
As previously advised, our Customer Services Team are experiencing an unprecedented high volume of requests due to the COVID-19 crisis and we are prioritising our most vulnerable customers. This has been compounded by government public health restrictions on non-essential work travel which means we have less staff available to us during this busy time. Please rest assured your refund request is currently in the queue and will be processed. If you have selected new travel dates and would prefer to move your booking, please contact us
We appreciate your patience at this time.
Yours sincerely, Ryanair Customer Services