During these weeks many flights had been cancelled because of the COVID-19.
Why do some airlines and air travel agencies send confirmation emails even if the flight has been cancelled?
LATAM: Flights from Peru were cancelled because of the state of emergency. However, one day before the flight, my flight was still appearing as
I called LATAM to ask if the flight is indeed scheduled and not cancelled. They told me that so far they do not have that specific flight marked as cancelled in their systems and they recommended to check the next day (the day of the flight). They mentioned a refund can't be done because the flight is not cancelled.
Obviously, during the night,
Delta Airlines: Flight cancelled, but they send emails how to prepare for the flight and how to reach the airport and buy seats.
Kiwi.com and Opodo.com.uk: Flight cancelled, but they send notifications via email and push notifications to prepare for the flight and prepare my bags etc.
Apart from technical issues, is there any strategy in this scenario (e.g. marketing, whatever)?
I am a programmer and I can imagine that in the source code they can simply have an
if condition checking if the flight was cancelled to not send any notifications anymore related to how to prepare for the flight.