We were scheduled to travel Toronto to Lisbon on April 3-April 11,2020. The flights have been subsequently cancelled. We purchased the refundable type tickets which basically mean we will be charged 350.00 for each ticket. A far cry from the 2500 I spent. Problem is that they are not allowing me to refund any portion instead offer a voucher for a year. Not only is my 8 year old crushed by the fact that his tournament in Algarve is cancelled,but I am stuck with the fact that we are not and will not need a voucher. Why on a refundable ticket is there no way to get funds returned. They said they didn't cancel the flights, the Portuguese government did! Are they not owned by the government. So Sad!!!

  • 2
    You are being forced to take a voucher because the airline has no money - they were on the cusp of bankruptcy for years and this current crisis hasnt done them any favours at all. Contact your credit card and request a charge back, or investigate what other options your credit card provider has to recover your money.
    – Moo
    Mar 30 '20 at 2:03
  • This does NOT appear to be a duplicate, since OP's flight was cancelled by the airline, not by the passenger. That creates a very different legal situation. The outcome may still be the same, though. Better match might be travel.stackexchange.com/questions/155331/…
    – Hilmar
    Mar 30 '20 at 11:51