Extended family (2 adults, 2 kids) is currently stuck in New Zealand because of the coronavirus. Their original return flight was cancelled. They are German citizens.
They now say they don't have any possibility to leave the country since all countries where a transfer would have to occur would not let them in, not even airside transfer! Is this true?
If not, what would prevent them from buying an AKL-MEL-DOH-FRA ticket? This seems to be the only possible and viable option that prevents immigration along the route or landing in another Schengen country before. Also, Qatar seems to be the only airline that is still flying from that area and directly into Frankfurt.
Or are the special return flights announced by the German government their only chance to come home?