I had a flight ticket from Madrid (MAD, Spain) to Miami (MIA, US) to fly in March with AirEuropa. I got an email saying the flight was cancelled 13 days and 21 hours before the flight. Am I eligible to get a cash refund? Am I entitled to further compensation?
The flight was cancelled the day after Donald Trump forbade the entrance of non-residents to the US because of COVID-19.
The answer from an AirEuropa agent is no, I am not. They offer a voucher that has to be spent within 2020, which IMO is very limited.
As I understand the EU rules, I can choose to get a refund unless the carrier can prove the cancellation was because of extraordinary circumstances. I guess COVID-19 is extraordinary, but Trump did not forbid flights to the US, but the entrance of some people, so AirEuropa could have flown that day.