A friend of mine had a ticket with Condor airlines from Seattle to Prague, scheduled to depart on March 16th via Frankfurt. The Frankfurt-Prague flight (LH1400) was cancelled, so my friend would like to receive a refund on the return part of their flight.

However Condor's phone agents are impossible to reach right now. Is it possible to somehow ask for a refund via email? Their website doesn't seem to offer such an option.


You can use the contact form mentioned in the website.


You can also try to reach them using social media. I was able to reach a different airline through social media when calls was not going through.

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