A friend of mine had a ticket with Condor airlines from Seattle to Prague, scheduled to depart on March 16th via Frankfurt. The Frankfurt-Prague flight (LH1400) was cancelled, so my friend would like to receive a refund on the return part of their flight.
However Condor's phone agents are impossible to reach right now. Is it possible to somehow ask for a refund via email? Their website doesn't seem to offer such an option.