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Are flight tickets from or to the United States purchased through Vayama refundable free of charge within 24 hours, assuming that the ticket was purchased at least 1 week prior to the flight?

https://s1.travix.com/vayama/US/vaycom-conditions-en.pdf (this link was found on vayama.com on the ticket order page:; Travix manages Vayama's website according to https://en.wikipedia.org/wiki/Travix_International_B.V.) states:

If you decide to change or cancel a confirmed booking for air travel, and such changes or cancellation is allowed, Vayama will charge you a fee of up to $100 per person. Note that Vayama will charge you this fee even if you cancel within 24 hours of receiving your booking confirmation.

However the ticket conditions state:

[sic] TICKETS TO FROM USA A FULL REFUND WITHOUT SERVICE CHARGE WILL BE GIVEN IF THE REFUND REQUEST IS SUBMITTED WITHIN24 HOURS AFTER TICKET PURCHASE AND THE RESERVATION WAS MADE ONE WEEK OR MORE PRIOR TO A FLIGHTS SCHEDULED DEPARTURE.

Ticket conditions can be viewed in the order page:

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So I am confused.

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  • 1
    Are you going to believe the ticket conditions as stated by the ticket issuer at the time you bought the ticket, or a third party site which publishes an undated, unauthenticated copy of the ticket issuer's conditions with no accountability? Mar 9 '20 at 0:50
  • @GregHewgill all the information comes from the third party website Mar 9 '20 at 0:51
  • Did you look on Vayama's web site? There is info about cancelling in their Frequently asked questions section. Mar 9 '20 at 1:13
  • @GregHewgill all the quotes mentioned in the question came from Vayama's website. Mar 9 '20 at 1:18
  • 1
    You said earlier that all the information comes from a third party site (who is travix.com?). You're contradicting yourself. Not spending any more time on this question. Mar 9 '20 at 1:23
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The DOT answers this question.

What if I purchased or reserved my ticket through a travel agent or online travel agency?

The 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents. However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline.

Yet another reason why you should never use these services.

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