My international conference in Europe this May has been canceled due to the COVID-19. I have a ticket, purchased from TAP air Portugal, from Toronto, Canada to Lisbon. Because it is a non-refundable fare, they don't want to give a refund.
They won't allow me to reschedule later than May 31 of this year. This won't be useful for me.
What options do I have? I'd prefer to get a full refund.
(I am a US citizen if it matters)
Note: They offered to refund just the taxes, which is about 10% of the value. That's not horrible, but I'd rather have the whole thing returned.
From now on, the reservation change can be made up to 24 hours before the departure of your first flight, rescheduling the new trip to any destination and flying until December 31, 2020.
flytap.com/en-gb/latest-updates