I booked through booking.com recently. After having the reservation I bought the plane tickets and I have everything set up for the trip.

The reservation was auto-confirmed. Meanwhile, I got a message from the host saying he couldn't host me anymore. I can't do anything about it since I already have everything prepared. Prices are rising fast and I will not get anything at reasonable prices.

I searched and got some information saying that if the host cancels I can request an alternative to booking.com and even compensation. These are just informal forums though. https://partner.booking.com/en-gb/community/just-joined-bookingcom/cancellation-host

I would like to find some official source where this is clearly stated. The general terms and conditions don't mention this.

Can a host just cancel a reservation without any penalty or without giving alternatives? What happens, aren't there any service guarantees from booking.com?

Does anyone know where to find this information or did someone have a similar experience? How did it turn out?

  • 1
    I'd be very surprised if you had recompense against booking.com. I'd guarantee it's in their terms that they can't be held responsible for a bad host or a problem with the host. They'll say to vote or leave a comment or whatever for the booking.
    – Mark Mayo
    Commented Mar 2, 2020 at 9:38
  • 1
    @nsn What did the terms you agreed to state? The cancellation terms should always be clearly noted when you agree to something.
    – gerrit
    Commented Mar 2, 2020 at 9:51
  • 1
    @gerrit that's exactly what I want to find out. I have a faint idea that there is some sort of guarantee, but I don't remember all the terms exactly.
    – nsn
    Commented Mar 2, 2020 at 9:54
  • 2
    @nsn That sounds odd - is the accommodation advertised on other websites? Is it a hotel or a private rental (maybe even an AirBnB property)?
    – Traveller
    Commented Mar 2, 2020 at 10:12
  • 1
    This has happened to me in the past. Back then booking.com helped me to book a new property. The value was a bit more expensive, the place not so nice, but it was fine. I didn't even bother much. Now it's different. I can manage for myself, but I am traveling with family. I am in charge of booking and I want them to have a positive experience. Prices are going up very fast.
    – nsn
    Commented Mar 2, 2020 at 10:20

1 Answer 1


This isn't by far a canonical answer, but yet it can be useful to someone else.

The host informed me that he couldn't host me anymore. I was already preparing for a cancelation, yet I informed him that that wouldn't be possible and asked for viable alternatives. Against all my expectations he answered back that he would keep my reservation and he didn't cancel.

My advice, given this scenario, is: don't cancel immediately, otherwise the burden to find a new place is all on you. This can become a nightmare if it's short term to travel and everything is booked.

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