I booked through booking.com recently. After having the reservation I bought the plane tickets and I have everything set up for the trip.
The reservation was auto-confirmed. Meanwhile, I got a message from the host saying he couldn't host me anymore. I can't do anything about it since I already have everything prepared. Prices are rising fast and I will not get anything at reasonable prices.
I searched and got some information saying that if the host cancels I can request an alternative to booking.com and even compensation. These are just informal forums though. https://partner.booking.com/en-gb/community/just-joined-bookingcom/cancellation-host
I would like to find some official source where this is clearly stated. The general terms and conditions don't mention this.
Can a host just cancel a reservation without any penalty or without giving alternatives? What happens, aren't there any service guarantees from booking.com?
Does anyone know where to find this information or did someone have a similar experience? How did it turn out?