I have a round-trip flight Budapest (HU) - Lisbon (PT) - Natal (BR) scheduled to June/July of this year with tap-portugal. I was informed by tap that my flight Budapest - Lisbon was cancelled. The options that were given to me were to either fly to Lisbon the day after, and therefore arrive one day later in my final destination; or travelling to Lisbon two days earlier, and still take the flight Lisbon - Natal on the originally scheduled date (therefore I would need to sleep 2 nights in Lisbon).
As I'm keen to arrive in my final destination at the planned date, I'd like to know if [according to laws (EU, Portugal or Brazil) or airline rules] I'm entitled to hotel reimbursement for the nights I would need to sleep at Lisbon. Asking the tap agent about the reimbursement possibility I was informed the following:
"[...] please be aware that you must arrange the hotel yourself and keep the receipts, so you may forward your request for analysis after arriving in Natal. Please let us know which option you prefer. Thank you."
I have a not so close friend in Lisbon who could possibly provide me accommodation, but I would rather not bother if I knew for sure I would be entitled to accommodation paid by tap. So it would be really great to know my rights beforehand.