I'm trying to cancel a flight that was booked less than 24 hours ago, I'm seeing that Air Canada does not want to refund the full ticket amount, but their policy appears that they should refund the full amount? Am I missing something or this correct? Currently trying to get through to them on customer service but can't.
This Canada Air webpage says a booking made online may be cancelled for full refund within 24 hours. If that's how you booked, you're entitled to cancellation and full refund.