While in Beijing recently I had an ATM belonging to the largest bank in the world (the Industrial and Commercial Bank of China) issue me with a sheaf of nice crisp new counterfeit notes. I noticed this soon after when taxis, fruit shops etc refused the notes. Closer inspection revealed that several even had the same serial number. I went inside the bank (branch is adjacent to the ATM) with an interpreter from the place I was staying. They basically shrugged and sent me away. When I went to the police station with the same interpreter it became apparent that I would be there for hours getting nothing done and I gave up there too. The bank's position was "We don't operate the ATMs that's another company". This despite the ATMs being branded ICBC and on the same premises as the ICBC branch.
The money was withdrawn on an Australian credit card, about AU$250 or so, so I presume the ATM has been programmed to target just foreign credit cards to avoid locals arriving with pitchforks to burn down the bank.
My question is: Can I submit a claim on my credit card to be refunded? In the same way that I can with non-supply of goods from a vendor.
Also: Is there any other recourse against what you would suppose to be a reputable bank?