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I flew back from Mauritius to London last week and they left behind ALL 4 baggage. We got 2 back after 2 days and the last 2 yesterday. On top of the delay, the content was wet.

Can I claim any compensation? What does the law say?

  • Have you read travel.stackexchange.com/questions/1330/… ? – MadHatter Jan 6 at 12:41
  • @MadHatter that's specific for United Airlines – algiogia Jan 6 at 12:57
  • Where did you fly back to? We can't tell you what the law says if we don't know which laws apply. – Chris H Jan 6 at 13:04
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    @ChrisH edited the question to add the destination (London) – algiogia Jan 6 at 14:19
  • Have you checked what your travel insurance covers? Or your home insurance may have eg personal possessions cover that might be of use? – Traveller Jan 6 at 20:15
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https://www.caa.co.uk/Passengers/Resolving-Travel-Problems/Lost-delayed-or-damaged-baggage/

"...If your bag is delayed on your return home, airlines may consider that your losses were less as you had clothes and other essentials available to you....."

(edit for this link) And from Air Mauritius:

"....With respect to delay, carrier shall be under no liability except as provided in these conditions of carriage...."

You say that you flew back, so I assume you are home with all necessities (minus some clothing and toiletries), so not real damage (imo).

It's all a question of how much are you willing to spend on this issue in regards to what you would/could gain.

I would contact the airline (and/or airport) and make a claim and wait it out; if you get something good, if not, count yourself luck to have all your belonging back.

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  • What about the mold in the luggage? Is it not considered a damage? – algiogia Jan 6 at 14:50
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    @algiogia Is it so mouldy that washing is ineffective? – MJeffryes Jan 6 at 14:52
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    Note also in the conditions of carriage: "Carrier shall be liable for damage to a passenger or his checked baggage only if such damage has been caused by the negligence of Carrier" and "our liability in the case of Damage to Checked Baggage shall be limited to USD 20 per kilo for a maximum of 20 Kgs". First you'd have to prove negligence (not mere error) on their part, then you can only claim up to $400 (about £300). It's not worth it, which is why many people have travel insurance to cover this sort of thing. – MadHatter Jan 6 at 17:30
  • @MadHatter Thanks. I suppose I'll have to let go then. – algiogia Jan 7 at 9:40

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