On the 21st of November I had a connecting flight on Turkish Airlines from Lahore (Pakistan) to Santo Domingo (Dominican Republic) via Istanbul amd Panama City.

In Istanbul, when the Panama City flight was boarding, I was denied boarding. They said that I do not have a Panama transit visa. Such a visa was not required in my case, as I had only a 4 hour stay there and my destination country was the Dominican Republic. Later I was told the reason was "you did not have a valid visa."

I can prove I had a genuine valid business visa and I have been unfairly denied. I want compensation, but the airline says no, and keeps on giving different reasons for my denied boarding. I have consulted my lawyer, who advised me to catch them on social media first, but I am not sure whether it's worth it or not. I want to directly contact higher authorities of Turkish Airlines about my case. I don't think Customer Care is seriously considering my case.

What can I do? And how can I prevent this in future?

  • 7
    It sounds like you need to consult a lawyer
    – Traveller
    Commented Dec 18, 2019 at 21:24
  • I agree with Traveller. Commented Dec 18, 2019 at 22:19
  • 4
    Were you travelling with checked bags? Were these checked all the way through to your final destination? Did you already have a boarding pass for the final flight? Did you have a return ticket to leave the Dominican Republic at a later date?
    – Doc
    Commented Dec 18, 2019 at 22:40
  • What country issued your passport? Commented Dec 18, 2019 at 23:34
  • 3
    Any update on this? Did the airline compensate you? Can someone please move this to the comments section? I am new to stackexchange and dont have enough points to post a comment. Thanks
    – Bluesky
    Commented Oct 4, 2023 at 16:21


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