I'm soon flying AirAsia from Singapore Changi Airport.
My printed boarding pass has a huge red banner proclaiming "You're eligible to GO-TO-GATE: You may proceed directly to Departure Immigration". However, in much smaller print, it says I need to "verify travel documents at Document Check Counter before [one hour before my flight]".
So which is right? Do I need to visit a separate counter before Immigration a full hour before my flight, or can they do the document check at the gate?