I booked my Air France flight a few months ago and am having issues.

On the app it says my boarding passes are unavailable and have to print them at the check-in counter.

On the seat section it says:

We're sorry, we cannot confirm the seat you booked. Please make a note of your new seat number.

And on the documents section, it says:

"One of your flights has been modified. We're sorry, the seat you booked is no longer available. Please see the Seats section of this page.

Is this normal?

  • It's not unusual in my experience.
    – phoog
    Oct 17, 2019 at 16:00
  • @phoog i've never had this before, quite scared about it
    – Xnero
    Oct 17, 2019 at 16:01
  • 5
    I suppose they had to substitute a different aircraft. If I were in your shoes I'd arrive at the airport as early as possible since the new plane might be smaller.
    – phoog
    Oct 17, 2019 at 16:04
  • @phoog the flights already at 6am...
    – Xnero
    Oct 17, 2019 at 16:06
  • 2
    @Daniil Have you tried the old-fashioned approach of speaking to AF customer services?
    – Traveller
    Oct 17, 2019 at 16:17

1 Answer 1


After a phone call with customer services they explained that they were having a technical fault, therefore the boarding passes couldn’t be accessed and the seats couldn’t be confirmed.

It turns out it was indeed an aircraft change and the new aircraft had more seats than the old one.

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