I submitted my Global Entry renewal application 3 1/2 months ago. Checking the TTP Dashboard show "Wait for conditional approval" status. I've submitted inquires and get a "form letter" response saying it can take up to 120 days for approval.
How can I check the status beyond the simple "online/inquiry - form letter" response?
Just a note, my wife submitted her renewal on the same day and was approved within a week.