For a Ryanair flight, the "Gate Closing" written on my friend's pass was 9:35, which was 30 minutes before the flight, and he arrived at the gate at 9:28. The gate was already closed and so he did not have anyone to talk to about this.
Not knowing if he had a chance to get in or not, he ran to the Ryanair desk and asked for his luggage to be deplaned. This was still even before the promised 9:35 boarding time.
My friend later figured out that the gate closed at 9:25, ten minutes before the scheduled time.
Looking at forums, my friend said Ryanair normally sends an email about an earlier boarding time but he never received one.
What rights does my friend have, if any?
I also find it quite strange that the gate would have been closed so fast, within three minutes of saying it was closed.