4

A friend of mine that lives in a country where they don't use credit cards asked me to make a reservation for him through booking.com. I wrote his name in the first field, then, I selected "pay for someone else", then I wrote the name of the second guest.

I was surprised that the name of my friend did not show up in the booking confirmation. This booking is not free cancellation, and I contacted the hotel bu did not reply yet.

The room is double and can accommodate three guests.

Is it possible to add a guest without having to pay additional fee ow cancel the whole reservation due to my silly mistake?

  • Contact booking.com, call the hotel and ask. You might have to pay for an extra bed. That's all. – Anish Sheela Aug 30 at 16:40
  • Have you contacted the booking site? (I have seen more often that adding a second guest replaces the name of the first guest but am not sure it is always right.) – Willeke Aug 30 at 16:41
  • It only shows me the number and email of the property, which are not responding until now. I cannot find where to contact booking.com – M20 Aug 30 at 17:06
5

I would try the following:

  1. Contact the hotel and ask them to amend the reservation. This saves you having to go through booking.com and should work in most cases.
  2. Try and edit the reservation using the tools on booking.com
  3. Contact booking.com through either the partner community or using the inbox feature

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