You need to change your ticket, this can be done online if you have an e-ticket, the penalty ammount will be displayed there:
A exchange quote will be displayed together with any penalties.
On validation, a confirmation email will be sent to the email address you provided during exchange.
After completing your ticket exchange online, you will be redirected to our search page to select your next journey.
If you don't have an e-ticket:
The booking is less than €200:
After exchanging your ticket online on “My Bookings”, send your refund request (within 60 days) via our contact form
Specify your request by selecting “Train Journey” then “Follow-up Request”. Lastly, fill in the following information in the “My Message ” section:
- Your surname and first names
- Your contact details
- The reason for your request
To complete your request, attach a photo of the ticket you wish to exchange. The ticket should be cut in two as seen in the example below. All important details must be visible in order to proceed with the refund.
Example of attached file:
The booking is more than €200:
After exchanging your ticket online on “ My Bookings”, send your refund request (within 60 days) via our contact form:
62973 ARRAS Cedex 9
Include the following supporting documents with your request :
- The original travel cards (please be aware no copies will be accepted!)
- The reason for your request with your surname, first name and contact details.