I had applied for Schengen visa with tour operator Thomas Cook and also received the visa with 30 days validity. At the end, because of rescheduling in their itinerary, we had to cancel our trip with them. They agreed to refund the full amount except visa fees. Now, I am thinking of traveling alone as my visa is still valid.

When I originally submitted my documents for visa, there was no flight bookings and hotel reservations given by Thomas Cook. I am kind of apprehensive and anxious if they can cancel my visa by calling the embassy, since I was supposed to go with them and canceled on their trip.

Can they do that and would the embassy inform me of such a decision if it was made without my knowledge and communication? Also, is there a way to know of visa status online so that I know it hasn't been canceled?


2 Answers 2


Once the valid visa is issued by the embassy, I highly doubt it can be cancelled by a local tours and travel company. They would need to fill in additional paperwork to cancel the visa. Also since they are not refunding the visa fees, its proof that they dont expect you to travel with them in spite of having a valid visa. I think you should not worry about it.

  • That's great, I hope not so either. Do you know what kind of paperwork would that require?
    – Raj S
    Commented Aug 14, 2019 at 10:56
  • 1
    I've never heard of such paperwork. Commented Aug 14, 2019 at 15:45
  • By no means can a tour operator cancel someone's visa. No amount of paperwork would achieve that. Cancelling a visa upon holder's request is anyway a weird concept. I don't think it exists. If you change your plans and don't want to travel, your visa will simply expire. Visa fees are always non-refundable, so what's the point? Visas can be cancelled only by the issuing country in case the holder violated the terms of stay, committed a crime, their application was fraudulent or for similar reasons. Commented Dec 15, 2022 at 12:23

Tour operator normally could not cancel a visa (and not for Schengen), but they may withdraw some guarantees, so the visa could become useless.

Visa could also not be valid (but this is different from cancelled), if circumstances changed in a significant way. This may be the case of some tour operators, but it is for very special cases (specific tour with specific circumstances [I would say organized, but not touristic], for specific people [e.g. students visiting UN or medical organization coming from few particular countries where visa were seldom given)

We do not have all information, but if you do a touristic visit not very dissimilar to original one, it is not a problem. Also for this reason (I think), they will not refund the visa costs: you can still use it.

  • It's a tourist visa though and it's still valid so I hope its not a problem.
    – Raj S
    Commented Aug 14, 2019 at 22:49

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