I flew from the Boston to London yesterday. As originally booked, flight was VS158, BOS-LHR, operated by Virgin Atlantic, booked directly with Virgin Atlantic. Due to the planned strike in Heathrow, the airline changed the booking to fly into Gatwick instead. Then the strike was called off, but the flight didn't change and eventually came into Gatwick.
The airline notified me on Sunday that my Tuesday flight was changed. This was rather inconvenient, as I had a car in Heathrow car park - and would have to make my way to Heathrow to pick up the car. I called the airline to discuss this - and was told that the airline is unable to provide any transportation. If I didn't want to fly, they could refund me the full price of the ticket.
To me, the first priority was to get to London, so obviously, cancelling the flight wasn't an option. I ended up having to pay £28 for a National Express ticket from Gatwick to Heathrow. As a result, I'm £28 out of pocket and got home almost 2 hours later than I would if I flew into Heathrow in the first place.
Is there anything I can do to try to recoup the costs from Virgin Atlantic? Or at least get some sort of compensation from them? I flew in premium economy on a ticket purchased with air miles.
P.S. While reaching out public via facebook or the likes may be an option, I do not have a facebook, twitter or any other social media accounts and do not intend to sign up just to contact VA.