I need suggestions about that my brother visa is refused for Australia.

All the reasons that are written in the rejection letter do not belong to him. For example, he is not doing business, its written business, his previous travel history is also not the same, his don and bank names for his bank statement does also not belong to him.

Can any one help me, how can I tell them that the circumstances written do not belong to him?enter image description here

  • 1
    Please post the refusal letter with personal details blanked out in order for anyone to be able to give you a meaningful reply.
    – Traveller
    Jul 15, 2019 at 7:55
  • 4
    @Traveller: If the OP's contention is that the refusal letter is so unrelated to his own situation that it must be someone else's refusal sent to him by mistake, then I don't think seeing the actual letter will help us. An answer would be about what the right channels to get the clerical mistake fixed (and at least get his own refusal) are. This question is similar -- but not a duplicate since it is about the UK rather than Australia. Jul 15, 2019 at 10:38
  • 1
    The total decision is looks like a clerical mistake, the written things dint belong to him at all or belong to submitted documents. Jul 15, 2019 at 13:36
  • 3
    @jwenting Disagreement on subjective matters is common but the disagreement here is about matters of objective fact: it seems clear that the refusal letter relates to some other person's application. Jul 15, 2019 at 14:16
  • 3
    I would probably start by using the VFS Global contact us facility to raise a complaint with the service provider. If the error was not theirs, they should nonetheless escalate it to the high commission or consulate. If this approach proves ineffective, you'll have to figure out how to make a complaint about VFS Global directly to the Australian high commission or consulate (or, failing that, to the Department of Home Affairs back in Australia).
    – phoog
    Jul 15, 2019 at 15:44


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