12

I am a Filipino-Canadian resident of Vancouver, Canada holding both Canadian & Philippine passports. I was travelling from Vancouver to Manila the other day, with a one-way ticket purchased from FlightHub.

The ticket itinerary has a 21-hour layover at Dallas/Fort Worth, USA and a 17-hour layover at Narita, Japan. I left Vancouver on June 24th and stayed for the 21-hour layover at Dallas/Fort Worth, but when I checked-in for the forwarding flight on the morning of June 25th, American Airlines refused to check me in because they said I needed a visa for Narita, Japan before they could allow me to proceed with my travel.

I told them that being a Canadian citizen, I don't need a visa for Japan, and also being a Filipino citizen I don't need a visa for my final destination which is Manila, Philippines.

American Airlines was firm with their reasoning and refused me to continue with my travel and instead placed me on a flight back to Vancouver, Canada. Was the action of American Airlines correct? If not, what is my course of action to correct this wrong? Could I get a refund of my ticket?

closed as unclear what you're asking by JonathanReez Jun 26 at 19:44

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

  • 3
    Were you carrying both Canadian & Filipino passports at the time? – brhans Jun 26 at 16:25
  • 3
    Probably a bad case of “the system does not allow it” (as in, the system only allows a single passport to be entered and that one is used as the basis for required paperwork) rather than “regulations don’t allow it”. Where you doing through check-in, or just checking in to Tokyo? I suppose you escalated to a supervisor and/or a manager? Have you tried contacting AA customer service? You may want to check with a lawyer if they think you have a case. – jcaron Jun 26 at 16:35
  • 4
    It’s also surprising they sent you back. Wouldn’t they have been able to find another suitable (to them) routing? – jcaron Jun 26 at 16:36
  • 2
    Yeah, smells like a lazy check-in agent to me. I hope you escalated this at check-in. – Michael Hampton Jun 26 at 18:35
  • 4
    Please clarify what documents you were carrying at the time. – JonathanReez Jun 26 at 19:45