I reserved a hotel room using Hotels.com, and the card got declined due to the exceeded limit. They were able to charge me part of the bill (one night out of the several), however.
I increased the card limit, and now the hotel can charge me the rest of the bill. However, I am having a problem in communicating with them, as the staffs are not particularly proficient in English and not answering my e-mails promptly.
What should I try, in this situation?
The payment request came from the hotel, not from Hotels.com (or at least that's what the bank says). Also, the reservation is not refundable.