I had recently traveled to London from Warsaw with LOT Polish Airlines and had connecting flight in Zurich (both flights were on same ticket sharing same booking reference number). Flight was delayed by 40 min and because of which I was denied boarding on my connecting flight. Airline offered me another flight which was after 5 hours and gave me one food coupon. I reached my destination more than 6 hours later than scheduled. I am trying to get compensation from the Airline.
I have contacted the Swiss Federal Office of Civil Aviation (FOCA, which is the national EC261 enforcement body) but they replied with some complicated procedure and lot of legal jargon. Hence, I am thinking of applying for this compensation through some agent. Few of my colleagues suggested me few names like AirHelp, flightright, refund.me etc. However, I am little bit unsure about their authenticity, procedure and reviews. If anyone of you used such services, can you please guide me regarding this? Or suggest some alternative way without getting into large legal process.