We booked a round-trip flight through Chase Ultimate Rewards (credit card rewards program and travel agency). We are currently on the trip and have to change the flight back to a future date. The main carrier is American Airlines but one of the flights is carried by Alitalia.
An agent / customer service representative told me that we can't change our ticket after departure (from home) due the following part in the fare rules:
**REISSUES/EXCHANGES NOT ALLOWED TO EOU/ERU FARE TYPES. AFTER DEPARTURE CHARGE USD 275.00/CAD 275.00.*
Does is make any sense? I understand there would be an additional fee but the agent said it won't be possible to change the ticket at all.
For the complete fare rules see here: https://pastebin.com/LuzR0VCm