I'm a member in a student chorus that's going on tour to Hungary. Our director/the university booked and arranged the tour through a travel agency. I wasn't sure I'd get to join but about a month ago everything got confirmed.
I called the travel agent to see if I could change my return date. She was very rude and said nothing could be done because it's a group ticket, and that I would've needed to make these arrangements months ago.
On a whim, I called the airline this evening, and the representative let it slip that the date can be changed (no idea about fee), but the agent has to call the airline's support number and do it directly because they're the ones that booked it.
Is this true?
Is there a reason for the agent to not work with me? (I said I'd be willing to pay a fee)
Most importantly: Is there a way around this on the airline's end?