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Online check in problems for Air Japan NH805 / Air Canada AC6230 from BKK to NRT. Why, when booking with Air Canada and Star Alliance partner Air Japan, can one seemingly NOT check-in online in Bangkok for the leg back from BKK to NRT (Tokyo?)

closed as off-topic by Michael Hampton, chx, choster, David Richerby, Dirty-flow May 8 at 7:51

  • This question does not appear to be about traveling within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.

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    Welcome to TSE. Have you asked Air Japan? – choster May 8 at 1:25
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    I'm voting to close this question as off-topic because we are not the Air Japan help desk. – chx May 8 at 2:26
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    Are you sure you're on the right website? The "NH" flight number is for All Nippon Airways (ANA) ana.co.jp, not Japan Airlines (JAL). – jpatokal May 8 at 2:28
  • @jpatokal you are onto something because ANA and Air Canada are both Star Alliance while Japan Airlines is not. Want to elevate this to an answer? – chx May 8 at 2:46
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    It's probably because your flight is flight 806, not 805. 805 is the reverse direction. – Michael Hampton May 8 at 2:53
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I suspect the problem is one or both of these two:

  1. Are you sure you've got the right website? Flight NH805 is on All Nippon Airways (NH/ANA), not Japan Airlines (JL/JAL). There is also an ANA subsidiary called Air Japan, but AFAIK they don't fly to Bangkok and their flights are effectively indistinguishable from mainline ANA anyway.
  2. Are you sure you've got the right flight number? Flight NH805 is from Tokyo/NRT to Bangkok, not the other way around. The flight from Bangkok to Tokyo is NH806.
  • When I put in NH805 (or NH806) into Flight Aware it helpfully says that this All Nippon flight is operating as Air Japan 805 (or 806). – Michael Hampton May 8 at 3:58

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