A short while ago, a friend of mine booked an international itinerary on Jet Airways for the summer, flying out of India.

This morning, it appears that Jet Airways has failed to find a buyer for a 75% stake and as such has ceased all international and East Indian operations. (Update as of April 18, 2019: Jet Airways ceased all operations after it failed to secure emergency funding from lenders.)

They have tried contacting the airline, but to no avail. According to the airline, it is re-accommodating passengers onto other airlines' flights, but I'm not sure of that due to the lack of contact and the airline's current financial state.

If the airline fails to rebook them onto another flight, what can they do to get a refund? (They are an Indian citizen.)

  • Did your friend pay by credit card?
    – Traveller
    Apr 13 '19 at 10:39
  • @Traveller I don't know their payment method, but I did tell them they can file a chargeback.
    – gparyani
    Apr 13 '19 at 10:40
  • Related question about an other airline, answers may be helpful: travel.stackexchange.com/questions/134703/…
    – Willeke
    Apr 13 '19 at 10:40
  • 2
    @Willeke I read that question, but what's different here is that the airline still technically is under operation, whereas WOW ceased all operations.
    – gparyani
    Apr 13 '19 at 10:41
  • @Willeke They have now ceased all operations, but apparently it's a temporary suspension and "not permanent". I think that if the airline ceases operations permanently, we can close this as a dupe, but if not, we should leave it open.
    – gparyani
    Apr 18 '19 at 10:09

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