Our flight from Europe to South America with a European Airline was cancelled on the 4-5 hours prior to departure due to "technical problems" and we had to take the next flight 24 hours later.
Corresponding to European law, the airline would thus have to compensate us with 600 Euros each plus expenses for hotels and food.
Conveniently for the airline, they argue that those technical problems were caused by bird strike and therefore are uncontrollable (a reason that is explicitly excluded for compensation).
However, we know other passengers traveling with the same plane and the reason they got was that the plane was struck by lighting - which again is a reason that wouldn't require them to pay.
--> After all it seems the airline is making up various reasons so they don't have to pay.
What would be your next steps?
Would the airline give us more technical details on the problem and what they did to fix it? Basically, I want them to prove that the reason they gave me is legit.
Should we take a lawyer and sue the airline?
Could the airline also be sued for fraud if it turned out they are intentionally lying to their customers about the reasons for delayed flights?